Field Quality Assurance Specialist, Last Mile Delivery Experience

Operations is the heart and soul of everything Amazon does. As member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance. You goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon's ability to deliver directly to customers through its network of 3rd party vendors. A day in the life You will have the exciting opportunity to make history by becoming a member of the ACES (Amazon Customer Excellence Systems) and Quality team whose purpose is to create unprecedented customer experiences on a daily basis. We're looking for innovation and problemsolving skills, and a passion to create world class customer experiences that will change the face of commerce. About the team Amazon Logistics, or AMZL, handles ‘last mile' delivery duties in partnership with thirdparty distribution businesses. We utilise creative thinking and continuous improvement

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