Process Improvement Manager, EU ATS Customer Experience (m/f/d)

Amazon's global middle mile operation is always evolving. As a Process Improvement Manager, you'll streamline and elevate our processes. You'll work with management teams to help us meet a number of operational goals so that we meet our customer's high bar on customer experience on quality and speed of delivery. This dynamic role offers plenty of opportunities to continue learning every day. A day in the life As a Process Improvement Manager, you'll be at the forefront of making Amazon's logistics better – which in the ATS Customer Experience team means improving our processes so we deliver great experiences for our customers. You will be responsible for the customer experience related performance of our middle mile network.Part of your role will involve identifying where processes could be enhanced, using data to identify improvement opportunities and auditing processes. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place. About the team Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be

---