Customer Success Manager (m/f/d)

We are Eplan. Design, planning and engineering professionals and software specialists, driving industrial automation, integration and digital transformation. We are part of the Friedhelm Loh Group. A family-run business and global player, an innovation leader and internationally recognised as a top employer. We are looking for you as Customer Success Manager (m/f/d) in Germany or the Netherlands. You will be responsible for successful customer implementations and customer retention in Data Driven Business Solutions Customer Success Manager (m/f/d) Responsibilities Support pre-sales activities alongside Sales and Business Development team Develop and maintain requirements documents for CSM pre-sales customer engagements Provide pre-sales technical knowledge to address customer questions, concerns, challenges Collaborate with Sales and Marketing on development of educational materials for use in pre-sales Technical interface for internal and external technical stakeholders Conduct customer on-boarding Conduct follow up actions to achieve customer retention targets Profile University degree (preferably in IT or engineering), or comparable qualifications At least two years of

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