Conversational AI Specialist (all humans)

One bank. Many career paths. #makeITmatter Make a difference in the financial life of millions of people: At Erste Digital you are cocreating the digital future, in which better financial health is possible. #believeinyourself We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle. Develop and implement conversational AI (e.g. AI models to analyze and interpret audio data from call centers). Collaborate with crossfunctional teams to integrate AI solutions into our customer service operations. Continuously monitor and improve the performance of AI models. Stay uptodate with the latest advancements in AI and NLP technologies. Provide technical expertise and guidance to team members and stakeholders. Utilize agentic AI use case skills to enhance the functionality and effectiveness of AI solutions. Bachelor's or Master's degree in Computer Science, Data Science,

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