​Customer Research Lead

Do you have a positive mindset, know how to promote a team and live a strong focus on customercentricity? We are looking for an experienced lead to support our CX research team to promote strategic and tactical customer insights across the organisation. What impact do you have?Grow and mentor your team, create a culture of positivity, innovation, performance, and support. Oversee Voice of Customer (VoC) initiatives, ensuring customer feedback and market trends are effectively integrated into strategic decisions. Monitor and analyse customer satisfaction to identify areas for improvement. Be responsible for empowering all researchers for all stages of the research process throughout the product development cycle, running the research activities, planning and guiding. Collaborate

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