Solutions Architect Customer Service Solutions

Consult with clients and collaborate with CX DreamTeam, transformative designs, and the architectural vision for complex solutions addressing client needs (primarily within the Genesys Cloud CX ecosystem). Provide multi-technology consulting services encompassing all aspects of application software, infrastructure, and related technology components. Develops solution architectures: Contributes to designing solutions in specific business, infrastructure, or functional areas. Evaluates architectures: Identifies and compares alternative approaches, considering cost, performance, and scalability trade-offs. Creates solution specifications: Produces detailed specifications for cloud-based or on-premises components, tiers, and interfaces, using selected services and products. Supports project execution: Prepares technical plans and applies design principles that comply with enterprise and solution architecture standards, supporting change programs or projects. Manages client requirements: Takes responsibility for understanding client needs, gathering data, delivering analysis, and resolving problems. Tracks technology trends: Monitors the external environment to stay informed about

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