It Support Engineer

passionate about IT technologies and their use, always eager to learn and evolve and stimulated by a demanding environment. She/he will aim to reach excellence to provide high quality services to users. Mission Delivering first and second level IT support : Qualification and resolution of incidents Service requests management in relation with international customers Frequent interactions with users by phone, email and instant messaging Support in the introduction of new technologies and systems Train users of new hardware and software applications And working with our infrastructure engineering team : Management of sophisticated Windows infrastructures Management of the deployment of OS and applications (leveraging NGIT Endpoint Management platform based on MS Endpoint Configuration

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