It Support Specialist For Owned Stores Across Switzerland - Zurich, Switzerland

Job description: Comprehensive IT Support: Provide Level 1 support, diagnosing and resolving issues for Microsoft Windowsbased workstations, printers, scanners, card terminals, and other hardware. Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, and act as the escalation point for telecommunications issues. Ongoing Store Support: Offer ongoing remote and onsite support as needed, addressing daily IT issues, software updates, browser support, and account access through Okta. Help Desk Assistance: Serve as the primary help desk and escalation contact for Concept Stores across Switzerland, handling ticket management, WUPOS certificates, and troubleshooting for currency exchange software. Additional Duties: Scheduled Maintenance: Conduct routine